General trading terms

By accessing our website, it means you agree to these terms. The website reserves the right to change, modify, add or remove any portion of these Terms of Sale, at any time. Changes are effective immediately upon posting on the website without prior notice. And when you continue to use the website, after changes to these Terms are posted, it means you accept those changes.
Please check back regularly to update our changes.
During the process of using services on our website, you agree to receive promotional emails from the website. If you do not want to continue receiving emails, you can refuse by clicking on the link at the bottom of every promotional email.

1. Regulations on website use
1.1. Permission to use the website and services is valid until terminated. Permission to use will terminate in accordance with these Terms of Service or if the User violates any term or condition set forth in these Terms of Service. In such event, vital-world may terminate the User's use with or without notice.
1.2. Users are not allowed:
(a) use the Services for any fraudulent, unreasonable, false, misleading or misleading purpose;
(b) take any action that distorts the Website's rating or feedback system;
(c) attempt to decompile, reverse engineer, disassemble or hack the Service (or any component thereof); or defeat or overcome any encryption technology or security measures applied by Vital-world to the Services and/or data transmitted, processed or stored by Vital-world;
(d) harvest or collect any information relating to another User's Account, including any personal information or data;
(e) email, post, transmit or otherwise make available any unauthorized or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters.” legal, or any other form of unauthorized solicitation;
(f) email, post, transmit or otherwise make available any material that contains any viruses, worms, trojan horses or any other computer code, files or programs designed to be directly or indirectly interfere with, control, interrupt, damage or limit the functionality or integrity of any computer software or hardware or data or telecommunications equipment;
(g) take any action or conduct that could directly or indirectly destroy, disable, overburden, or impair the Service or servers or systems connected to the Service;
(h) use the Services to violate applicable local, federal, national or international laws, regulations, rules, directives, guidelines or policies (whether or not in effect) intentionally or unintentionally in connection with anti-money laundering or anti-terrorism;
(i) use the Services to violate or circumvent any sanctions or embargoes administered or enforced by relevant authorities;
(j) use the Services to violate the privacy of others or to “stalk” or otherwise harass others.

2. Return and refund policy
Vital-world commits that the products sold at vital-world.com are 100% genuine imported goods and ensure quality when delivered to customers. However, in order to ensure consumer rights and improve the quality of after-sales service, vital-world.com will support customers in exchanging products of the same type (or equal order value), or refunding products of the same type (or equal order value). money for customers.
In case of exchange: The delivered goods are broken, have wrong content or are missing
- vital-world.com encourages customers to check the external condition of the box and product before payment to ensure that the goods are delivered with the correct type, quantity, and color according to the order and The external condition is not affected (manufacturer's error, broken/scratched/damaged during transportation). If this is the case, please refuse to receive the goods and/or immediately notify the customer support department via Hotline: 0399 485 379 for timely processing.
- In case the customer has paid, received the goods and then discovers that the goods are broken, have incorrect content or are missing goods, please record a video of the product and send it to us for further support. according to exchanging goods or sending missing products to you.
- Once you have paid and received the goods, you can only exchange the goods if the product (including all accompanying accessories) is in its original condition, has not been used, the packaging is not dented or torn, and the product is not damaged. The product must not have been refrigerated in any form or the product is in short supply. It must be of sufficient weight and have the product's brand intact (front and back manufacturer's stamps, secondary stamps, import stamps). In addition, to make an exchange, customers must still keep their purchase receipt at vital-world.com .
Note: More than 24 hours (in case of broken or missing items), or more than 3 days (in case of wrong content delivered) from the date you receive the goods, vital-world.com has the right to refuse support. for complaints according to the above content.
In case of refund: you have ordered and paid, but the product is out of stock, there is no suitable replacement product that meets the customer's needs and is accepted by the customer.
- Return time: From 1-3 days from when the customer receives the product.
We will refund the customer according to the customer's form of payment.
- If the customer pays via bank transfer, we will refund the payment to the account equal to the amount the customer purchased the service;
- If the customer pays at the company, the customer is requested to come to the company to receive a refund (Support staff will contact the customer to make an appointment).
- Exchange value:
+ The value of the product to be exchanged must be equal to or higher than the value of the product to be exchanged (product value is calculated according to the selling price listed on Vital-world's website).
+ Products exchanged for higher value will be charged the difference.
+ Products exchanged for lower value will not be refunded the difference in fees.

3. Goods inspection policy
Checking goods is performing the tasks of checking and comparing the products/goods received in the package sent by vital-world.com with the products in the customer's order.
- Time to check goods:
+ vital-world.com allows customers to check in with the delivery staff at the time of receipt. Product testing is not supported.
+ After checking the goods, the customer checks and finds an error. He or she can contact the customer care department for return support. Note, you are required to record a video when receiving the goods, while unpacking them, for later comparison/complaint evidence.
- Scope of goods inspection:
+ Customers can check the actual products received, compare and contrast the received products with the products ordered on the order after Shop staff confirms the order according to the following criteria: sample photo, product code. , Product's name…
+ Absolutely do not peel or open product boxes with seals or guarantee stamps.
+ Do not scratch codes for products with accumulated points or exchange gifts.
- Steps to take when the goods received are not as ordered:
When you check, the product received is not the same as the product you ordered. Please contact hotline 0399 485 379 to meet with customer service to confirm your order.
In case vital-world.com closes an order incorrectly, not according to the customer's request, the customer may not receive the goods or make payment. In case the order has been paid, the customer can request to resubmit a new order.
In case vital-world.com packs the goods according to the order, but the customer changes their needs, the customer can request to exchange the goods and apply the exchange policy. In this case, customers please pay the cost of exchange and delivery of new products and related costs.
- Information channels for receiving customer complaints:
We receive all customer complaints via hotline: 0399 485 379 or send to email: info@vital-world.com

4. Cookies
When someone visits www.vital-world.com , we collect standard internet browser information and details about visitor behavior. We do this to understand the number of visitors to different parts of the website in order to improve the quality of our service.
- We do not make any efforts to find out the identity of visitors to our website.
- We will not link any data collected from this website to any personally identifiable information from any source.
- If we want to collect personally identifiable information through our website, we will be upfront about this.
- We will make clear when we collect personal information and will explain what we intend to do with that information.
Most web browsers allow some control over most cookies through browser settings.
To learn more about cookies, including how to manage and delete them, visit www.allaboutcookies.org
Cookies are small text files placed on your computer by websites you visit. They are widely used to make websites work or work more efficiently, as well as to provide information to website owners. The table below explains the cookies we use and why.
- First-party cookies: we use cookies to track how visitors find and use our website.
- Third-party cookies: we use a variety of widely used third-party plugins as marketing tools for our business and to provide convenient tools to our visitors that in our opinion , using these plugins is the best method. Third-party cookies are cookies created by an external service when you use a page on our website. These cookies are specific to the third party's domain and accordingly the data contained therein can be viewed and managed by the third party but not us. We control whether or not third party services are used with our website and how these are integrated and presented on our website. We have no control over cookies.
- In Short: We believe there is no reason for our website visitors to be particularly concerned about the security implications of any cookies we use, but we recognize the importance of helping you understand the purpose and scope of the data stored in cookies that are created or updated on your computer when you visit our website. You can choose to delete these cookies from your computer between visits to our website.